|Abstract||Over the last fifty years, world air transportation has undergone an extraordinary
increase, much higher than other transport modes has been observed a profound
transformation of the field.
Nowadays, a new model of airport management company is emerging, following the
idea that a commercial airport has to tend to the continuous improvement of services
and activities, but it should aim to add value not only to aviation revenues, but also
to revenues deriving from non-aviation activities.
Currently, one of the main goal of airport operator is to ensure an adequate level of
service in terms of travel times, movement spaces, information services, costs related
to the management of internal resources, commercial revenues, with a view to wider
competition and economic sustainability.
In airport management, therefore, it becomes increasingly important the ability to
create innovation and produce knowledge. Such aim can be achieved thanks to
Information and communication technologies. In such scenario, four issues seem to
• The understanding of the potential willingness to use advanced and
intelligent information systems in order to support the movement homeairport-
• The analysis and simulation of willingness to pay for getting advanced and
intelligent information systems;
• The analysis and simulation of passenger behavior in the presence of
information systems designed to reduce waiting times and travel experience;
• The validation and implementation of behavioral logics of airport
passengers in presence of advanced information systems. ... [edited by Author]||it_IT