Please use this identifier to cite or link to this item: http://elea.unisa.it:8080/xmlui/handle/10556/1289
Full metadata record
DC FieldValueLanguage
dc.contributor.authorErrichiello, Luisa-
dc.date.accessioned2014-05-13T11:09:08Z-
dc.date.available2014-05-13T11:09:08Z-
dc.date.issued2012-07-23-
dc.identifier.urihttp://hdl.handle.net/10556/1289-
dc.identifier.urihttp://dx.doi.org/10.14273/unisa-167-
dc.description2009 - 2010en_US
dc.description.abstractThis dissertation aims at contributing to knowledge and theory about innovation and change processes in service organizations. It contains three essays, one theoretical and two empirical. The field research consists of a longitudinal case study of a major fleet management company and employs inductive analysis of qualitative data. The first essay provides the theoretical foundations for a processual theory of service innovation drawing on the concept of organizational routine and adopting a structuration and practice-based perspective. The second essay uses qualitative data analysis to trace the co-evolutionary changes that relate the traditional service delivery system dimensions with (inter-)organizational routines as they develop during the innovation process and, inductively, contributes to identify mechanisms underlying replicability and discontinuity in service innovation outputs. The third essay examines how path-dependence simultaneously unfolds over time at the level of technology and organizational routines as service innovation is triggered by deliberate interventions established by management. Empirical findings contributes to our understanding about how self-reinforcing mechanisms shape organizational adaptation capability over time. [edited by author]en_US
dc.language.isoenen_US
dc.publisherUniversita degli studi di Salernoen_US
dc.subjectServicesen_US
dc.subjectInnovationen_US
dc.subjectOrganizational routinesen_US
dc.titleService innovation: organizational routines, technology and change processesen_US
dc.typeDoctoral Thesisen_US
dc.subject.miurSECS-P/08 ECONOMIA E GESTIONE DELLE IMPRESEen_US
dc.contributor.coordinatoreAmendola, Alessandraen_US
dc.description.cicloIX n.s.en_US
dc.contributor.tutorZirpoli, Francescoen_US
dc.identifier.DipartimentoScienze Economiche e Statisticheen_US
Appears in Collections:Ingegneria ed economia dell'innovazione

Files in This Item:
File Description SizeFormat 
tesi L. Errichiello.pdftesi di dottorato781,01 kBAdobe PDFView/Open
abstract in italiano e inglese L. Errichiello.pdfabstract a cura dell’autore (versione italiana e inglese)93,44 kBAdobe PDFView/Open


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.