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Title: Fornitura di servizi informatici alle imprese e outsourcing
Authors: Baratta, Tiziana
Valentino, Daniela
D'Ambrosio, Marcello
Keywords: Outsourcing
Online dispute resolution
Issue Date: 25-Jul-2016
Publisher: Universita degli studi di Salerno
Abstract: The contracts for delivery of IT services to businesses and, in particular, the outsourcing IT, are highly complex negotiation figures by which the outsourcee rely on other companies the information technology management, to focus its activities on the core business. The outsourcing contracts are medium or long-term contracts, so we have to assess how the speed of the development of technology affect the contract and if the originally agreed services may be modified. We have examined the main theories about contigent and we have concluded that it is necessary to include a renegotiation clause. Then we have examined the breach of the contract, both as regards the renegotiation clause, and as regards the failure of the Service Level Agreement. In the event of serious breaches there is a dispute between parties. With the aim of avoiding long-drawn-out procedures, we have examined the main Alternative dispute resolution instruments and the possibility to apply latest Online dispute resolution also to contracts between the companies. [edited by Author]
Description: 2014 - 2015
Appears in Collections:Rapporti giuridici tra principi comunitari, costituzionali e Internazionalizzazione del mercato

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abstract in italiano e in inglese T. Baratta.pdfabstract in italiano e in inglese a cura dell'autore59.05 kBAdobe PDFView/Open

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