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Corporate profiling: text analytics for employability skills mining
(Universita degli studi di Salerno, 2021-11-02)
In the current scenario, the increasing attention to big data realities is causing firms to develop new tools for corporate management, touching several realities from the marketing compart to the HR management. In the ...
Emotional artificial intelligence: detecting and managing customer emotions in automated customer service
(Universita degli studi di Salerno, 2021-06-10)
Among the distinctive features of the human race are the ability to feel emotions and to be empathetic
with others. These features are strictly related to the concept of emotional intelligence (EI). In this
thesis, the ...