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Emotional Artificial Intelligence: Detecting and Managing Customer Emotions in Automated Customer Service 

Del Prete, Marzia (2021-06-10)
Among the distinctive features of the human race are the ability to feel emotions and to be empathetic with others. These features are strictly related to the concept of emotional intelligence (EI). In this thesis, the ...
EleA themes by Ugsiba
 

 

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AuthorDel Prete, Marzia (1)Subject
Artificial intelligence (1)
Co-creation (1)Customer emotions (1)SECS-P/08 ECONOMIA E GESTIONE DELLE IMPRESE (1)... View MoreDate Issued2021 (1)Has File(s)Yes (1)
EleA themes by Ugsiba